PRIVACY POLICY

Effective Date: July 12, 2026

This Privacy Policy describes how Conrad’s Inc. Pool & Spa (“Company,” “we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit https://conradsincpoolandspa.com (“Website”).

By using this Website, you agree to the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

We may collect the following categories of personal information:

A. Information You Provide Directly

• Name
• Email address
• Phone number
• Mailing address (if submitted)
• Information submitted through contact forms
• Requests for free estimates or consultations
• Project details relating to pool or spa construction, remodeling, repairs, or maintenance
• Financing inquiries
• SMS communication preferences (if you opt in)
• Any additional information you voluntarily provide

B. Automatically Collected Information

When you use the Website, we may automatically collect:

• IP address
• Browser type
• Device information
• Pages visited and time spent
• Referring website or source
• General geographic location (non-precise)
• Cookies and similar tracking technologies

C. Third-Party Information

We may receive information from:

• Website analytics providers
• Website hosting providers
• Marketing or advertising platforms (if used)
• Financing partners (where applicable and with your authorization)
• Embedded third-party services

2. HOW WE USE YOUR INFORMATION

We use personal information for purposes including:

• Responding to inquiries and estimate requests
• Scheduling consultations and appointments
• Providing information regarding pool and spa construction, remodeling, repair, and maintenance services
• Communicating regarding projects and customer service
• Improving Website functionality and user experience
• Sending marketing communications where permitted by law
• Analytics and Website performance monitoring
• Preventing fraud and maintaining Website security
• Complying with applicable legal obligations

3. HOW WE SHARE INFORMATION

We do not sell personal information as defined under the California Consumer Privacy Act (CCPA) or California Privacy Rights Act (CPRA).

We may share personal information with:

• Website hosting providers
• Service providers assisting with customer communications
• Financing partners when you request financing information or apply through their services
• Marketing and analytics providers
• Professional advisors
• Government agencies or legal authorities when required by law

We share only the information reasonably necessary for these providers to perform services on our behalf.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

Information may be shared with service providers solely to support our business operations, including customer service, scheduling, financing requests, and communications. SMS opt-in data, phone numbers, and text messaging consent will never be sold or shared with third parties for marketing purposes.

4. COOKIES AND TRACKING TECHNOLOGIES

We may use cookies, pixels, and similar technologies to:

• Improve Website performance
• Remember user preferences
• Analyze Website traffic
• Support analytics
• Improve Website functionality

You may disable cookies through your browser settings; however, certain features of the Website may not function properly.

5. CALIFORNIA PRIVACY RIGHTS (CCPA/CPRA)

If you are a California resident, you may have the following rights under the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), and other applicable California privacy laws:

A. Right to Know

You may request information regarding:

• Categories of personal information collected
• Sources of personal information
• Business purposes for collection
• Categories of third parties with whom information is shared

B. Right to Access

You may request a copy of the personal information we maintain about you.

C. Right to Deletion

You may request deletion of your personal information, subject to legal exceptions.

D. Right to Correct

You may request correction of inaccurate personal information.

E. Right to Opt-Out of Sharing

Where applicable, you may opt out of certain data sharing activities.

F. Right to Limit Use of Sensitive Personal Information

Where required by law, you may request limitations on the use or disclosure of sensitive personal information.

G. Right to Non-Discrimination

We will not discriminate against you for exercising your privacy rights.

To exercise these rights, please contact us using the information provided in Section 14.

6. DO NOT SELL OR SHARE MY PERSONAL INFORMATION

Conrad’s Inc. Pool & Spa does not sell personal information or share personal information for cross-context behavioral advertising as those terms are defined under California law.

If these practices change in the future, we will provide any notices and opt-out mechanisms required by applicable law.

7. DATA RETENTION

We retain personal information only as long as necessary to:

• Respond to inquiries
• Provide requested estimates and services
• Complete projects
• Comply with legal, tax, and accounting obligations
• Resolve disputes
• Enforce agreements

8. DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

9. THIRD-PARTY LINKS

This Website may contain links to third-party websites, including financing providers and other business partners.

We are not responsible for the privacy practices, content, or security of those external websites.

10. CHILDREN’S PRIVACY

This Website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from minors through this Website.

11. SMS / EMAIL COMMUNICATIONS

If you provide your contact information and choose to opt in, you may receive:

• Responses to inquiries
• Appointment confirmations
• Project updates
• Service reminders
• Customer service communications
• Promotional communications where permitted by law

Message frequency varies.

Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP.

Reply HELP for assistance or contact us directly.

12. INTERNATIONAL USERS

This Website is operated in the United States.

If you access the Website from outside the United States, you consent to the transfer and processing of your information within the United States.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically.

Changes will be posted on this page with a revised Effective Date.

Your continued use of the Website after changes become effective constitutes acceptance of the updated Privacy Policy.

14. CONTACT INFORMATION

If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:

Conrad’s Inc. Pool & Spa

2580 E. 24th Street

Yuma, Arizona 85365

Phone: (928) 246-5330

Website: https://conradsincpoolandspa.com